Questions and answers

No, and it is not trying to become one. RadarCipher reads the systems you already have and looks across them for what has not happened. There is nothing here for your team to keep updated — the moment a product like this needs manual upkeep, it becomes the next thing people forget.

No. It is detectors, evidence and a workflow. Detectors check the records in the systems you connect against what should have happened, and where a reply is the right answer RadarCipher drafts the wording for a person to review and approve. None of that sends your data to an AI model today.

No. RadarCipher drafts and waits. Nothing leaves it until a person has read the draft, edited it if they want to, and approved exactly what is on screen. If a colleague revised the draft in the meantime, the approval is refused rather than guessed at.

By what is absent. A detector holds a record against a timing expectation — a customer message with no reply, a quote with no follow-up, a deal with no activity — measured in your organisation’s working hours rather than in raw elapsed days. Every finding shows the records and dates it was built from, so you can check the reasoning rather than trust a score.

Yes. Any detection system will raise something a human decides is not important, and RadarCipher will too. That is precisely why it shows its evidence, itemises its scoring, and leaves the decision with you. A product that could not be disagreed with on the specifics would be a worse one.

No, and nothing here should suggest otherwise. RadarCipher is decision-support software. Its findings and recommendations may be incomplete, delayed or incorrect, and the absence of a finding does not mean nothing needs attention. RadarCipher does not make business decisions for you. You remain responsible for reviewing what it shows and for the decisions and actions you take, or do not take. Use of and reliance on RadarCipher outputs is at your own risk, to the extent the law allows, and is subject to the Commercial Terms. RadarCipher does not guarantee revenue, recovered revenue, sales, conversions, savings or any return on investment. The full position is in the Commercial Terms.

No. Connecting a system is an ordinary sign-in with the provider, and everything after that is reading findings and deciding what to do. The people who get the most out of it are owners, operations leads and sales managers, not engineers.

Creating an account and connecting a system takes a few minutes. How quickly you see a useful finding after that depends on how much history the connected system holds and how much of it is worth flagging — which is why this page does not print a number. We would rather tell you nothing than promise you fifteen minutes.

Yes, up to the seats on your plan. What each person can do depends on their role: an ordinary member works the findings, and billing, team management and organisation settings belong to owners and admins. The limits are enforced by the API rather than by hiding buttons.

Every table holding customer data is under PostgreSQL row-level security, and the database role the application uses cannot bypass it. A query that fails to scope itself to one organisation returns nothing at all rather than somebody else’s data — the database enforces the rule rather than trusting the code to remember it.

RadarCipher reports what actually happened. Queued says queued, failed says failed and why. It never records an attempt as a success, and it never marks a finding resolved on the strength of an action it could not confirm.

Every new organisation starts with a 7-day trial, and you create your organisation and connect a system before any payment details are asked for. Nothing is charged when the trial ends unless you have chosen a plan.

RadarCipher is built and operated under the VirtualCoreX freelance service brand, and payments are taken through the PayFast merchant account operated under that brand, so VirtualCoreX is named during checkout. How the payment is described on your bank or card statement is decided by PayFast and your bank or card issuer. RadarCipher never sees or stores a card number — card details stay with PayFast.

Yes, from inside the product. Cancelling stops the renewal at the end of the period you have paid for and leaves your account readable afterwards — nothing is deleted because you stopped subscribing.

support@radarcipher.com. It reaches the people who build it.